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Dental Gate Albania SHPK
Last updated: 13.07.2026

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1. INTRODUCTION

This Privacy Policy describes how Dental Gate Albania SHPK (“the Company”, “we”, “our”) collects, processes, stores, and protects personal data of users and patients in connection with the provision of dental coordination and facilitation services in Albania for international patients.

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The Company acts as a coordinator and facilitator between patients and licensed dental clinics and does not directly provide medical or dental treatment or diagnosis services.

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This Policy is drafted in accordance with:

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• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), where applicable;

• Albanian data protection legislation;

• Principles of transparency, proportionality, and data minimization.

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2. DATA CONTROLLER​

The Data Controller is:

Dental Gate Albania SHPK
Address: Tirana, Albania
Email: [●]
Phone: +355694508929

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3. KEY DEFINITIONS​

• Personal Data: Any information relating to an identified or identifiable individual.

• Health Data: Special category data relating to health status, including radiographs, dental images, and clinical descriptions.

• Processing: Any operation performed on personal data (collection, storage, transfer, analysis, etc.).

 

4. CATEGORIES OF DATA WE COLLECT​

We may collect and process the following categories of personal data:

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4.1 Identification Data

• First and last name

• Phone number

• Email address

• Country of residence

• Address (where applicable)

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4.2 Dental Request Data

• Description of dental issue

• Treatment requests

• User comments and communications

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4.3 Health Data (Special Category Data) 

• Dental X-rays

• Oral photographs

• Medical documents submitted by the patient

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This data is processed solely for preliminary case evaluation and coordination with partner clinics.

 

4.4 Referral Data

• Data of referring person

• Data of referred person

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4.5 Smile Rewards Program Data

• Earned and redeemed points

• Platform activity (logins, referrals, treatments)

• Date of birth (for annual bonus)

• Participation history in the program

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4.6 Technical Data

• IP address

• Device and browser information

• Cookies

• Analytical data (Google Analytics, Meta Pixel)

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5. LEGAL BASIS FOR PROCESSING 

We process personal data based on:

• Explicit consent of the data subject (Art. 6(1)(a) GDPR)

• Performance of a contract or request (Art. 6(1)(b))

• Legitimate interests of the Company (Art. 6(1)(f)) for platform operation and service improvement

• Explicit consent for health data (Art. 9(2)(a) GDPR)

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The data subject may withdraw consent at any time without affecting the lawfulness of prior processing.

 

6. PURPOSES OF PROCESSING

Personal data is processed for:

• Coordination of dental treatments with partner clinics

• Preliminary case evaluation

• Preparation of treatment plans and estimates

• Communication with patients

• Referral management

• Administration of Smile Rewards program

• Marketing and statistical analysis (where permitted)

• Compliance with legal obligations

 

7. ROLES (CONTROLLER / PROCESSOR)

Dental Gate Albania SHPK acts as:

• Data Controller for data collected through its platform

• In certain cases, a data intermediary for transferring data to partner clinics

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Partner clinics act as independent data controllers for medical treatment purposes.

 

8. DISCLOSURE OF DATA TO THIRD PARTIES

Personal data may be shared with:

• Partner dental clinics in Albania

• Technology service providers (Wix, hosting, CRM systems)

• Google LLC (Analytics)

• Meta Platforms Inc. (Facebook Pixel)

• Communication platforms (e.g., WhatsApp)

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Data is shared only when necessary and to the minimum extent required.

 

9. INTERNATIONAL DATA TRANSFERS

By using services such as Google, Meta, and WhatsApp, personal data may be transferred outside Albania and/or the European Union.

In such cases, the Company ensures that transfers are based on:

• Standard Contractual Clauses (SCCs)

• Other lawful GDPR-approved transfer mechanisms

 

10. WHATSAPP AND ELECTRONIC COMMUNICATION

Patients may send health data via WhatsApp or similar communication platforms.

The Company does not guarantee the absolute security of such platforms and recommends their use only with full awareness of inherent risks.

 

11. DATA RETENTION

Personal data is retained:

• As long as necessary for the purposes for which it was collected

• Until consent is withdrawn

• Or as required by applicable legal obligations

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After this period, data is deleted or anonymized.

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12. DATA SUBJECT RIGHTS

Data subjects have the right to:

• Access their personal data

• Rectify inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Withdraw consent

• Lodge a complaint with a supervisory authority

 

13. DATA SECURITY

The Company implements appropriate technical and organizational measures to ensure:

• Protection against unauthorized access

• Prevention of data loss

• Integrity and confidentiality of data

However, no system is completely secure.

 

14. SMILE REWARDS PROGRAM

• Points are valid for 12 months from registration

• Points are personal and non-transferable

• Points may be used by close family members

• The Company reserves the right to modify, suspend, or terminate the program at any time

 

15. COOKIES & TRACKING

The website uses cookies for:

• Technical functionality

• Analytics (Google Analytics)

• Advertising (Meta Pixel)

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Users can manage cookies via browser settings.

 

16. POLICY CHANGES

The Company reserves the right to modify this Privacy Policy at any time. The updated version will always be published on the official website.

 

17. CONTACT

Dental Gate Albania SHPK
Email: [●]
Address: Tirana, Albania
Phone: +355694508929